Before you begin
A few things worth knowing

This tool is powered by AI. When you type something in, your message is processed by Anthropic (based in the US) to generate a response. It is automatically deleted within 30 days and is never used to train AI models.

Your employer cannot see what you type here. There is no dashboard, no reporting, and no record kept by Crib Shift. What happens in this tool stays between you and the screen.

Using this tool is entirely your choice. There are no consequences for not using it, and you can close it at any time.

CARE Moments draws on Australian employment law and research-backed practice to give you practical, in-the-moment guidance. It is not a substitute for advice from your HR team or an employment lawyer — please check with a professional before acting on anything with significant consequences.

Provided by Crib Shift. By continuing you acknowledge you've read the above. Privacy Policy
Crib Shift Pty Ltd · ABN 86 695 176 642
Privacy Policy

Who we are

Crib Shift Pty Ltd (ABN 86 695 176 642) operates the CARE Aware Leadership Toolkit, including the CARE Moments tool available at care.cribshift.com. We are committed to handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Questions or concerns about this policy? Contact us at samantha@cribshift.com.

What information we collect

When you use CARE Moments, the text you type into the tool is processed to generate a response. This is the only information collected during your session. We do not collect your name, email address, role, or any other identifying information unless you choose to include it in what you type.

We do not use cookies, session tracking, analytics tools, or any other mechanism to identify or monitor individual users of this tool.

Why we collect it

Your input is collected for the sole purpose of generating a relevant, practical response to your query. It is not used for any other purpose — including research, reporting, or product improvement — without your explicit consent.

How your information is handled — AI processing

CARE Moments is powered by artificial intelligence. When you submit a message, it is transmitted securely to Anthropic PBC (based in the United States) via our technology infrastructure to generate a response.

You should be aware of the following:

  • Your input is processed on servers located in the United States. By using this tool, you acknowledge that your information is transferred outside Australia for this purpose.
  • Anthropic retains API inputs and outputs for up to 30 days. During this period, data is subject to automated trust and safety monitoring to detect misuse or policy violations. It is not reviewed by humans in normal circumstances, is not used to train AI models, and is permanently deleted after 30 days.
  • Your information is never used to train Anthropic's AI models. This is a flat policy for all API customers — there is no opt-in or opt-out required.
  • Crib Shift has disabled all optional data-sharing features with Anthropic. No conversation content or feedback is shared beyond what is required to generate your response.

Anthropic's privacy practices are governed by their own Privacy Policy, available at anthropic.com/privacy. We take reasonable steps to ensure Anthropic handles your information in a manner consistent with the APPs.

What Crib Shift stores

Nothing. Crib Shift does not log, store, or retain any conversation content from CARE Moments. When your session ends, your inputs and the responses generated are not held by us in any form.

Who can see your conversations

Nobody except you. Your employer cannot see what you type into this tool. There is no employer dashboard, no individual usage reporting, and no mechanism by which any organisation can access or attribute conversation content to an individual user.

Sensitive information

CARE Moments may be used to discuss topics that touch on health, pregnancy, or personal circumstances. If you include sensitive information of this kind in your messages, it is subject to the same handling described above — processed to generate a response and deleted within 30 days by Anthropic, with no retention by Crib Shift. We encourage you to share only what is necessary to get the guidance you need.

Your rights

Under the Privacy Act 1988 and the APPs, you have the right to:

  • Request access to personal information we hold about you
  • Request correction of information that is inaccurate, out of date, or incomplete
  • Make a complaint about how we have handled your personal information

Given the nature of this tool — no user accounts, no stored conversations, no identifying data collected — Crib Shift is unlikely to hold personal information about you beyond what you have directly provided to us through other channels (such as email correspondence).

To exercise any of these rights, contact us at samantha@cribshift.com. We will respond within 30 days.

Complaints

If you believe we have not handled your personal information in accordance with the Privacy Act, please contact us first at samantha@cribshift.com so we have the opportunity to resolve your concern.

If you remain unsatisfied after contacting us, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

Changes to this policy

We may update this policy from time to time to reflect changes in our products or legal obligations. The current version will always be accessible via the CARE Moments tool. We encourage you to review it periodically.

CARE Moments

Your back-pocket micro coach for the moments that matter.

CARE Moments
Hi — I'm here. Tell me what's going on and I'll help you work out what to say or do next.
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